Reference

Privacy Policy Built For Your Account

DANA, OVO, GoPay and QRIS records, login checks and cookie choices are covered here before you open an account.

Account data useCookie choicesWallet record careSupport contact path
suneo4d Privacy Policy Built For Your Account
CONTACT PATHS

Reach Us About Privacy Requests

Privacy help should be easy to find when you need a correction, copy request or cookie question.

Live chat privacy help Open live chat from the lobby footer between 09:00 and 23:00 WIB.
Email privacy desk Send privacy requests to [email protected] from the email on your account.
Account ticket path Use Account > Help > Privacy Request after logging in.
DATA CONTROLS

What You Can Check Inside

We keep privacy handling tied to practical account actions, not vague promises. You can see the same pattern across login alerts, cookie settings, wallet receipts and support tickets: data is collected for…

Account details

We collect your account name, email, phone number and password status during registration and recovery. These details help us confirm ownership when you reset access or ask us to update a stored contact field.

Payment records

DANA, OVO, GoPay and QRIS receipts are stored with the time, amount, channel and account ID. We use them to match wallet activity, answer payment questions and support checks tied to your request.

Cookie settings

Cookies help keep you logged in, remember language choices and detect repeated failed access attempts. You can clear them in your browser settings, then sign in again to rebuild only the needed session data.

Device security

Go to Account > Security > Devices to check recent access. If you see a device you do not recognise, change your password and message us so we can check related login signals.

Retention timing

We keep account and wallet records only as long as needed for service, dispute handling, security checks and legal duties. Support chat logs may be retained with your ticket so follow-up answers stay consistent.

Change requests

Ask us to correct contact details, remove outdated support attachments or explain a stored record. Some payment and security logs may need to stay if they relate to wallet matching or account safety.

Privacy Policy Questions We Hear

Before you open an account, you may want clear answers about what data we collect and how to control it. These questions focus on real account steps: registration, login, cookies, wallet matching and support contact. If your concern is specific to your profile, send us the account email so we can check the right record.

We collect the details needed to create and secure your account, such as name, email, phone number, password status and login signals. Payment records are added only when you use DANA, OVO, GoPay or QRIS.

We keep wallet records so we can match deposits, verify withdrawal requests, answer payment questions and check disputes. The record usually includes channel name, time, amount, account ID and support messages linked to the case.

Yes. Contact [email protected] from the email on your account or use Account > Help > Privacy Request. We verify account ownership before sharing data connected to login history, wallet records or support tickets.

Log in and check Account > Profile first. If a field cannot be changed there, send a privacy request with the old detail, the new detail and proof that you control the account email.

Cookies mainly handle session status, language choice, security checks and basic page behaviour. Game records may show what you opened inside the account, but cookie data is not sold to outside advertisers.

Only staff assigned to support, account checks, payment matching or security can access the related record. We limit access by role, and we keep the request attached to your account ticket for follow-up.

You can ask us to remove or reduce data tied to your account. Some wallet, security and support records may need to stay for dispute handling, service duties or legal reasons where local law permits.